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Excel Technologies

Customer Service & Order Processing

Operations – Enfield, Connecticut
Department Operations
Employment Type Full Time
Minimum Experience Entry-level
Compensation $10-$18/hr DOE

Customer Service & Order Processing

Company

Excel Technologies, Inc. is a premier distributor of supplies, instruments and equipment for optical applications and materials preparation. We empower customers to understand their materials by delivering the industry’s most comprehensive suite of products and services for materials preparation, inspection, measuring and analysis.

As a family-run business of 45 years, Excel remains invested in yesterday, today and tomorrow. Our experience, stability and growth are rooted in maintaining unparalleled attention to detail and consistently working to exceed expectations. Like a family, our success starts and ends with building and fostering relationships through effective, ongoing communication and collaboration.

Position

We are looking to expand our team with the opening of a full time Customer Service & Order Processing position.  The ideal candidate is detail oriented, has strong communication and organizational skills, and enjoys working in a dynamic, fast paced environment. 

Duties & Responsibilities 

  • Accurately process detailed orders received by fax, e-mail, and telephone while adhering to established company standards
  • Daily preparation of end of day reports and review of orders in process
  • Generate shipping documents and labels
  • Maintain electronic (CRM System) and  hard copy files including supplier/vendor surveys
  • Order related customer service tasks including, but not limited to; acknowledgements, clarifications, order status, inventory status, tracking information
  • Perform general office tasks and work on projects that may not be associated with daily activities, as requested
  • Resolve order errors and pricing discrepancies; work to prevent similar future errors

It is expected that duties and responsibilities are performed in accordance with standard operating procedures and requirements.

 Experience & Requirements

This is a flexible position open to candidates with varying levels of experience; customer service and/or warehouse experience is an advantage.  Candidates should demonstrate exceptional organizational, time management, and prioritization skills and possess excellent verbal and written communication skills. Proficiency with Microsoft Excel, Outlook and Word is expected.  Experience with shipping software (UPS WorldShip, FedEx) and/or enterprise software solutions (e.g. CRM, ERP, EDI) is a bonus.

 

Compensation

Excel offers a competitive salary depending on experience and a full complement of benefits.

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  • Location
    Enfield, Connecticut
  • Department
    Operations
  • Employment Type
    Full Time
  • Minimum Experience
    Entry-level
  • Compensation
    $10-$18/hr DOE
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